Refund policy

RETURNS & THE ORIGEN PROMISE

Our promise
We want every ORIGEN product to earn its place in your day. If something isn't right, tell us within 14 days of delivery and we'll take care of you.

If you opened it and it's not right
Coffee, soaps, scrubs and candles are consumable products. For safety reasons we can't accept them back once opened or used — and we won't ask you to pay to ship them back.

Email us within 14 days with your order number and tell us what happened. We'll send a replacement, free of charge.

If the replacement still isn't right for you, we'll refund the product price. One claim per order.

If you haven't opened it
Unopened, unused items in their original sealed packaging can be returned within 14 days of delivery for a refund of the product price.

Return shipping is paid by the customer. Please use a tracked service — we can't refund packages that don't reach us.

If it arrived damaged, or we sent the wrong thing
That one's on us. Email a photo within 14 days and we'll replace it or refund it in full. We cover shipping both ways.

What we can't take back
Opened or used coffee, soaps or scrubs
Candles that have been lit
Anything reported more than 14 days after delivery

How to start
Email colombiancoffeeorigen@gmail.com with your order number, and a photo if the product arrived damaged. We reply within 2 business days.

ORIGEN is a small, family-run roastery. We stand behind everything we make — and we ask for the same good faith in return. We reserve the right to decline claims that show a pattern of abuse.